The app says protection stopped on my child's phone.

Check the following on your child's phone.

• The phone is on and connected to the internet
• Settings > Apps > pokidi > Battery is set to Unrestricted
• pokidi has not been force stopped (if it was, open the child app once)

If the child app shows Turn on autostart too (optional), turn that on too. If the app was removed and installed again, connect it again with a new code.